Return Eligibility

• Eligibility for Return: Products must be returned within 30 days of the original purchase date.
• Condition of Goods: Must be in original condition. Opened or used products are not eligible unless defective.
• Non-Returnable Items: Items like gift cards and special orders are not eligible for return.

Initiating a Return

1. Contact Us: Reach out to our customer service to start the process.
2. Return Authorization: We will provide a number and return instructions.
3. Shipping: Customers cover return shipping costs unless the product is defective or incorrect.

Refund Policy

• Inspection: We inspect returns and notify you of your refund status.
• Processing: Approved refunds are processed to the original payment method.
• Timing: Refunds depend on your card issuer’s policies.

Defective/Damaged Products

• Contact us immediately for defective or damaged products for a replacement or refund.

Exceptions

• Sale Items: Only regular priced items may be refunded. Sale items are final.
• Special Circumstances: We may offer partial refunds or store credit.

Policy Changes

• We may update this policy at any time. Changes will be posted on our website.

Contact Information

• Questions or concerns should be directed to ryan@phoenix-brew.com